PRIVACY POLICY

PRIVACY POLICY


Silver Tradition respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us or requesting information about our jewellery.


INFORMATION WE COLLECT


Depending on how you interact with our website, we may collect information such as:


  • Name
  • Email address
  • Telephone or mobile number
  • Billing and shipping address
  • Order and purchase information
  • Information you provide when contacting us
  • Information required to process or fulfil an order
  • Website, device and browsing information, including information collected through cookies and similar technologies


HOW WE USE YOUR INFORMATION


We may use personal information to:


  • Process and fulfil orders
  • Arrange shipping and delivery
  • Process payments and prevent fraudulent transactions
  • Communicate with you about your orders or enquiries
  • Provide customer service
  • Respond to wholesale, B2B and international enquiries
  • Improve our website, products and services
  • Send marketing communications where permitted and where you have provided the required consent
  • Comply with applicable legal and regulatory obligations


PAYMENT INFORMATION


Payments may be processed through Shopify and/or third-party payment providers.


Silver Tradition does not intend to store complete payment-card details on its own systems. Payment information is handled by the applicable payment provider according to its own privacy and security practices.


COOKIES & SIMILAR TECHNOLOGIES


Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and improve the shopping experience.


Some third-party services used by our store may also use cookies or similar technologies according to their own policies.


SHARING OF INFORMATION


We may share personal information with service providers and business partners where reasonably necessary to operate our business, including:


  • Shopify and services supporting our online store
  • Payment service providers
  • Shipping and delivery providers
  • Technology and website service providers
  • Professional advisers where necessary
  • Government authorities or other parties where required by applicable law


We do not sell your personal information as a standalone product.


INTERNATIONAL DATA PROCESSING


Because Silver Tradition serves customers and business partners internationally, personal information may be processed or transferred through service providers located in countries other than your country of residence.


We take reasonable steps to ensure that personal information is handled in accordance with applicable data-protection requirements.


DATA SECURITY


We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.


However, no method of transmission or electronic storage can be guaranteed to be completely secure.


DATA RETENTION


We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.


YOUR PRIVACY RIGHTS


Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion or other available actions concerning your personal data.


Where processing is based on consent, you may also have the right to withdraw consent, subject to applicable legal requirements and limitations.


To exercise an applicable privacy right, please contact us using the details provided on our Contact Us page.


CHILDREN’S PRIVACY


Our website is not intended for children who are not legally permitted to use online shopping services. We do not knowingly request personal information from children for purposes that are not permitted by applicable law.


THIRD-PARTY LINKS


Our website may contain links to third-party websites or services. Silver Tradition is not responsible for the privacy practices or content of those third parties.


We recommend reviewing the privacy policies of third-party websites before providing personal information.


CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.


Any updated version will be posted on this page with the revised information.


CONTACT US


If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Silver Tradition through our Contact Us page.


Silver Tradition — Timeless Jewellery. Trusted Craftsmanship.