Terms of service
TERMS OF SERVICE
Silver Tradition
These Terms of Service govern your use of the Silver Tradition online store and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. About Silver Tradition
Silver Tradition is a manufacturer and exporter of 925 sterling silver jewellery featuring precious and semi-precious gemstones.
We serve individual customers as well as wholesale, B2B and international buyers.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
Due to photography, lighting, screen settings and the natural characteristics of gemstones, the actual appearance of a product may vary slightly from images shown online.
Gemstones are natural materials and may have variations in colour, pattern, inclusions and appearance.
3. Orders
Placing an order constitutes a request to purchase the selected products.
An order is subject to acceptance and product availability. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of pricing errors, stock issues, suspected fraudulent activity or inaccurate information.
If we cancel an accepted order, any payment received for the cancelled order will be refunded in accordance with applicable law and our refund procedures.
4. Prices and Payment
Prices displayed on the website are subject to change without prior notice.
The applicable price at the time an order is placed will normally apply, except where there is an obvious pricing or technical error.
Payment must be successfully received before an order is processed unless otherwise agreed in writing.
For international orders, applicable customs duties, import taxes, bank charges and other destination-country charges may be payable by the customer unless otherwise stated.
5. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the stated or communicated timeframe.
Delivery times may vary depending on destination, shipping method, customs clearance, carrier delays and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
Please refer to our Shipping & Delivery Policy for additional information.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Nothing in these Terms is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable law.
7. Custom and Personalised Jewellery
Custom-made, personalised, engraved, resized or specially produced jewellery may have different cancellation, return and refund conditions.
Any applicable conditions will be communicated to the customer before the order is confirmed where reasonably practicable.
8. Wholesale and B2B Orders
Wholesale, bulk and B2B orders may be subject to separate quotations, payment terms, minimum order quantities, production schedules and other conditions agreed between Silver Tradition and the buyer.
Where separate written terms are agreed, those terms will apply to the relevant transaction.
9. Intellectual Property
All website content, including photographs, product images, logos, brand names, designs, text, graphics and other materials, is owned by or licensed to Silver Tradition unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission.
10. Website Use
You agree to use our website only for lawful purposes.
You must not attempt to interfere with the operation or security of the website, gain unauthorised access, introduce malicious software, or use the website for fraudulent or unlawful activities.
11. Third-Party Services
Our website may use third-party payment providers, shipping companies, technology providers or other services.
We are not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Silver Tradition will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms limits any liability that cannot legally be limited or excluded.
13. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, war, government restrictions, strikes, transportation disruptions, customs delays, communication failures or other unforeseen events.
14. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on our website and will apply from the date it is published, subject to applicable law.
15. Governing Law
These Terms are governed by the applicable laws of India, subject to any mandatory consumer protection rights or other applicable laws that cannot be excluded.
16. Contact Information
Silver Tradition
Phone: +91-9799004026
WhatsApp: +91-9799004026
Email: sohitkhandelwal123@gmail.com
Address: Jaipur, Rajasthan, India
For questions regarding these Terms, please contact us using the information above.