Shipping policy

SHIPPING & DELIVERY POLICY


Silver Tradition


Silver Tradition manufactures and exports 925 sterling silver jewellery featuring precious and semi-precious gemstones.


1. Order Processing


Orders are processed after payment has been successfully received and the order details have been confirmed.


Processing times may vary depending on product availability, order quantity, customisation, and whether the item is ready to ship or made to order.


For wholesale, bulk, or customised orders, the estimated production and dispatch timeline will be communicated separately.


2. Shipping


We ship orders to eligible destinations using available shipping and courier services.


Shipping charges and available shipping methods will be displayed at checkout where applicable.


The shipping method may vary depending on the destination, order value, package size, and other logistical requirements.


3. Delivery Times


Estimated delivery times may vary depending on the destination and shipping method selected.


Delivery estimates are not guaranteed and may be affected by:


  • Customs clearance
  • Import procedures
  • Courier or carrier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our reasonable control


4. International Orders


We serve customers and business partners internationally.


For international shipments, the recipient may be responsible for applicable customs duties, import taxes, VAT/GST or other charges imposed by the destination country, unless otherwise stated at checkout or agreed in writing.


Customs clearance requirements and charges vary between countries and are outside Silver Tradition’s control.


Customers are responsible for providing accurate information required for customs clearance and delivery.


5. Delivery Address


Customers must provide a complete and accurate delivery address, telephone number and other required information when placing an order.


Silver Tradition is not responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.


6. Tracking


Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.


Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.


7. Delayed or Lost Shipments


If a shipment is significantly delayed or appears to be lost, please contact us with your order number.


We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.


8. Damaged Packages


If your package appears damaged when delivered, please take photographs of the package and the jewellery before discarding any packaging materials.


Contact Silver Tradition as soon as possible so that we can assess the issue and assist you in accordance with our Return & Refund Policy.


9. Undeliverable or Refused Shipments


If an order is returned to us because of an incorrect address, refusal of delivery, failure to complete customs requirements, or failure to accept the shipment, additional shipping or handling charges may apply.


Any refund will be handled in accordance with our Return & Refund Policy and applicable law.


10. Wholesale & B2B Shipments


Wholesale, bulk and B2B orders may have different production, packaging, shipping and delivery arrangements.


Shipping terms, delivery schedules and applicable charges may be agreed separately with the buyer before the order is confirmed.


11. Contact Us


For shipping or delivery enquiries, please contact:


Silver Tradition

Phone: +91-9799004026

WhatsApp: +91-9799004026

Email: sohitkhandelwal123@gmail.com

Address: Jaipur, Rajasthan, India


Please include your order number when contacting us regarding an existing order.