Refund policy

RETURN & REFUND POLICY


Silver Tradition


Silver Tradition is a manufacturer and exporter of 925 sterling silver jewellery featuring precious and semi-precious gemstones.

1. Returns & Refunds


We want you to be satisfied with your purchase. Due to the nature and value of our jewellery, SILVER TRADITION does not accept change-of-mind returns or exchanges, except where required by applicable consumer law.


2. Damaged, Defective or Incorrect Items


If your jewellery arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible after delivery.


Please provide:


  • Your order number
  • Clear photographs/videos of the jewellery and packaging
  • A description of the issue
  • Any other information reasonably required to assess the claim


If the item is confirmed to be damaged, defective, or incorrectly supplied, SILVER TRADITION will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, or refund.


3. Condition of Jewellery


Any return that is permitted under applicable law must be unworn and unused and returned in its original condition, including original packaging, tags and certificates where applicable.


Items that have been worn, altered, resized, damaged by the customer, or otherwise used beyond what is reasonably necessary to inspect the item may not be eligible for a refund or may be subject to applicable deductions permitted by law.


4. Custom & Personalised Jewellery


Custom-made, personalised, engraved, or specially manufactured jewellery is not eligible for change-of-mind cancellation or return where permitted by applicable law.


5. EU Customers


For customers in the European Union, statutory consumer rights apply. Where the EU 14-day right of withdrawal applies, the customer may withdraw from the purchase within the applicable period and the return must comply with our EU Returns & Cancellation rules.


6. Refunds


Where a refund is approved, it will normally be issued to the original payment method after the returned item has been received and inspected, subject to applicable law.

For EU customers exercising a statutory right of withdrawal , refunds will be processed within the period required by applicable law. SILVER TRADITION may withhold the refund until the returned jewellery has been received or the customer provides evidence that it has been sent back , whichever occurs first 

7. Contact


For return or refund enquiries, please contact SILVER TRADITION through the contact details provided on our website.

Please include your order number and relevant photographs/videos when contacting us.


Silver Tradition reserves the right to review each return and refund request in accordance with this policy and applicable law.